Click "Forgot Password" on the login page, follow the prompts to obtain a verification code via your bound email or phone, and reset your password after verifying your identity.

Possible reasons include: incorrect password (try resetting it); server maintenance (check official announcements); network issues (switch networks); incomplete security verification (follow the required steps); or account freezing due to unusual activity (contact customer service).

Register and complete identity verification, deposit fiat currency or digital assets into your account, select a trading pair on the trading page, set the price and quantity, submit the order, and the platform will match the trade. You can view transaction records and asset changes in the trading interface.

Trading fee = trading volume × fee rate. Rates vary by trading type and user tier. For details, check the fee schedule on the official website or app.

We use cold-hot wallet separation (most funds are stored in cold wallets), multi-signature technology (requiring multiple authorized signatures to access funds), and a risk reserve system. We also recommend regularly changing your password and enabling two-factor authentication.